Privacy Policy

Introduction

Welcome to Tasnova General Trading LLC (referred to as “we”, “us”, or “our”). These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website, you agree to be bound by these terms.

Use of the Website

By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian. You agree to use this site for lawful purposes only and will not engage in any activity that interferes with the website’s operation.

Products and Services

We offer a range of products including electronics, garments, household items, nuts, and dry fruits. While we strive to ensure product accuracy, we cannot guarantee that product descriptions, pricing, or other content available on the site are complete, accurate, or up-to-date.

Payment Terms

All prices are displayed in AED and are subject to change without notice. Payment is required at the time of order placement. We accept various payment methods, which will be displayed during the checkout process.

Shipping and Delivery

We provide delivery services within the UAE. Delivery times and charges vary depending on the location and will be confirmed at checkout. Any delays caused by unforeseen circumstances will be communicated promptly.

Return and Refund Policy

We accept returns within 14 days of purchase for eligible products. To be eligible, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Refunds will be processed within 7 days of receiving the returned product.

User Account

Users may be required to create an account to make purchases. You are responsible for maintaining the confidentiality of your account information and password. We are not liable for any unauthorized access to your account.

Limitation of Liability

We are not liable for any direct or indirect damages arising from the use of our website, including but not limited to data loss, business interruption, or personal injury caused by the use or inability to use our products or services.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the UAE.